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We are delighted that you are interested in our website riverside.ch (hereinafter referred to as “Website”). The Website is being operated by Lehmann Riverside AG (hereinafter referred to as “Riverside”) and offer you as a user (hereinafter referred to as “User”) the possibility of informing yourself of our accommodation offers, our events and the various meeting facilities as well as, should you be interested and vacancies be available, to make bookings and to contact us in the event of any inquiries. We take the protection of personal data very seriously and adhere to the rules of the laws on data protection.
Questions relating to Data Protection and Contact
The User may approach Riverside at any time should it be necessary to correct, block or delete the data stored relating to his person. Additionally, Riverside shall at any time provide information as to which data relating to the User have been stored as well as to the source and recipients thereof and the purpose of the storage. We may, at our own discretion, require proof of identity to process your applications.
Should you have any questions relating to data protection, please contact:
Data Protection Officer:
Hans-Ulrich Lehmann
Lehmann Riverside AG
Data Protection Officer
Spinnerei-Lettenstrasse 2
CH-8192 Zweidlen-Glattfelden
Tel: +41 43 500 92 92
E: datenschutz@riverside.ch
We wish in the following to inform you as a User of our Website concerning the handling of your data and to provide you with an overview of the measures implemented by us for the protection of personal data. You may at any time revoke any consent you may have granted with effect for the future. Should you have any questions pursuant to the usage of your personal data please address them to us.
1 Collection and Usage of Personal Data
1.1 It is possible for any User to use our Website without registration.
1.2 Each time a User accesses the Website and whenever a file is retrieved, access data pursuant to these occurrences shall be stored on our server. These are:
Internal statistics shall be generated from these data in a pseudonymous form that helps us to analyse the usage made of the Website, to rectify errors and to improve our services. No person-related usage beyond that shall take place. In particular, these data shall not be merged with any other data sources. You may prevent the usage of your pseudonymised data for statistical purposes at any time by preventing the storage of cookies by way of appropriate adjustments to the settings of your browser software (cf. Section 6 on this point).
1.3 Beyond that, Riverside, as a fundamental rule, only collects and uses personal data which the User transmits upon using the Website, for example when booking a room or an event or meeting inquiry via the contact form on the Website. Personal data of the User shall be collected, used and stored for the processing of a contract. “Personal Data” are such data that contain information pursuant to your personal or material circumstances (e.g. name, address, date of birth, e-mail address, bank details or credit card data).
1.4 Data processing for bookings
1.4.1 Bookings on our website
When making a inquiry and/or a booking online or by telephone your full name and address, e-mail address and the arrival and departure dates - if required - must be quoted. These data are necessary tor the processing of the booking. Beyond that, further details may be necessary, such as your telephone number, company, event date, number of plenary, number of people, bank details or credit card data.
We use this data, which you must provide when making a booking via our website (mandatory field), to establish your identity before concluding the contract. We need your e-mail address to confirm your booking and for future communication with you that is necessary to process the contract. We store your data together with the marginal data of the order (e.g. designation, price and characteristics of the ordered products), the data for payment (e.g. selected payment method, confirmation of payment) as well as the details for the processing and fulfilment of the contract, so that we can ensure correct order processing and fulfilment of the contract. The legal basis for this data processing is the fulfilment of a contract with you according to Art. 6 para. 1 lit. b DSGVO.
For booking processing via our website, we use a software application from Rebag Data AG, Einsiedlerstrasse 533, 8810 Horgen (Protel booking system). Therefore, your data may be stored in a Rebag Data AG database, which may allow Rebag Data AG to access your data if this is necessary for the provision of the software and for support in the use of the software.
1.4.2 Bookings on booking platforms
If you make bookings via a third-party platform (f.e. via Booking, Hotel, Expedia, Holidaycheck, Tripadvisor, Trivago etc.), we receive various personal data from the respective platform operator in connection with the booking made. This is usually the data listed of this data protection declaration. In addition, enquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to provide the booked services. The legal basis of the data processing for this purpose is the implementation of pre-contractual measures and the fulfilment of a contract according to Art. 6 para. 1 lit. b DSGVO.
1.4.3 Table reservation
On our website you have the possibility to reserve a table in a restaurant mentioned on our website. For this purpose, we collect - depending on the respective offer - data such as name, e-mail address as well as telephone number and the reservation date.
We collect and process the data to process the reservation, in particular to make your reservation request in accordance with your wishes and to contact you in the event of any uncertainties or problems. We store your data together with the marginal data of the reservation (e.g. date and time of receipt, etc.), the data on the reservation (e.g. assigned table) as well as information on the processing and fulfilment of the contract so that we can ensure correct reservation processing and contract fulfilment. We use a Lunchgate AG software application to process table reservations, which may allow Lunchgate AG to access your data if this is necessary to provide the software and to support you in using the software. Information on the processing of data by third parties and any transfer abroad can be found under point 5 of this data protection declaration. The legal basis for this data processing is the fulfilment of a contract with you in accordance with Art. 6 para. 1 lit. b DSGVO.
1.4.4 Orders via our online voucher shop
On our website you have the possibility to order tickets and vouchers. For this purpose, we collect - depending on the respective offer - data such as name, e-mail address, address, telephone number and, in the case of tickets, the event date as well as credit card details (see also point 1.6). We use the software application E-Guma Gutschein- und Ticketingsystem Idea Creation GmbH to process the booking.
We use the data to establish your identity before concluding a contract. We need your e-mail address to confirm your order and for future communication with you - which is necessary to process the contract. We store your data together with the marginal data of the order (e.g. designation, price and characteristics of the ordered products), the data for payment (e.g. selected payment method, confirmation of payment and time) as well as the details for the processing and fulfilment of the contract so that we can ensure correct order processing and contract fulfilment.
1.5 Payment processing in the hotel
When you purchase products, obtain services or pay for your stay in our hotel using electronic means of payment, the processing of personal data is required. By using the payment terminals, you transmit the information stored in your means of payment, such as the name of the cardholder and the card number, to the payment service providers involved (e.g. payment solution providers, credit card issuers and credit card acquirers). They also receive the information that the payment method was used in our hotel, the amount and the time of the transaction. Conversely, we only receive the credit note for the amount of the payment made at the relevant time, which we can assign to the relevant voucher number, or information that the transaction was not possible or was cancelled. Please also always note the information provided by the respective company, in particular the data protection declaration and the general terms and conditions.
1.6 Online payment processing
When you make chargeable bookings on our website or order services or products, depending on the product or service and the desired method of payment, you may be required to provide additional data, such as your credit card information or login to your payment service provider. This information, as well as the fact that you have purchased a service from us for the amount and at the time in question, is forwarded to the respective payment service providers (e.g. payment solution providers, credit card issuers and credit card acquirers). In doing so, please always also observe the information of the respective company, in particular the data protection declaration and the general terms and conditions. The legal basis for our data processing is the fulfilment of a contract according to Art. 6 para. 1 lit. b DSGVO
1.7 Persons under 18 years of age should not transmit any personal data to us without the consent of their parents or legal guardian. We do not demand any personal data from children and youths; and we neither collect nor pass on to third parties any such data.
1.8 The personal data shall be treated as confidential, thereby taking the regulations of the statutory data protection laws into consideration. The data shall not be passed on to third parties without the permission of the User unless this should be necessary for the implementation of the orders, the payment transaction or for the processing of inquiries, or be permissible under statutory regulations. Further particulars pursuant to the forwarding of data to third parties may be found in Section 5 “Forwarding of Personal Data to Third Parties”.
1.9 Data processing for the fulfilment of legal reporting obligations
Upon arrival at our hotel, we may require the following information from you: Name, first name, address, e-mail address. We collect this information for the fulfilment of legal reporting obligations, which arise in particular from the hospitality industry or police law. Insofar as we are obliged to do so under the applicable regulations, we forward this information to the competent authority. The legal basis for processing this data lies in our legitimate interest within the meaning of Art. 6 (1) lit. c DSGVO in complying with our legal obligations.
2 E-Mail Newsletter
2.1 Consent
Upon registering for the newsletter the User consents to being sent a newsletter regularly by e-mail containing information pursuant to any Riverside innovations, promotion campaigns and offers (as well as articles on the themes of meetings, events and weddings). The personal data that Riverside processes for the dispatching of the newsletter shall be forwarded to third parties inasmuch as this should be necessary for the dispatching of the newsletter or permissible under statutory regulations. This consent to use of the e-mail address may be revoked at any time with effect for the future (datenschutz@riverside.ch). Additionally there is the possibility of cancelling further delivery of the newsletter via a separate link directly at the end of every newsletter.
2.2 Existing Customers
Inasmuch as a User should have registered with Riverside via the Website and/or have booked hotel rooms in this manner, he shall, as a so-called existing customer, automatically receive an e-mail containing an evaluation questionnaire subsequent to a stay in the Riverside hotel as well as our regular newsletter concerning Riverside innovations, promotion campaigns and offers.
The User may object to the usage of his e-mail address for the sending of the evaluation e-mail and the newsletter at any time with effect for the future. To this end there is the possibility of de-registering via a separate link directly at the end of every newsletter or by sending an e-mail to datenschutz@riverside.ch .
3 Riverside SMS
By registering for Riverside SMS, the user has agreed to receive irregularly by SMS information about news, special offers and offers from Riverside (as well as articles about meetings, events and weddings). The data (mobile phone number) that Riverside processes for sending the SMS will be passed on to third parties insofar as this is necessary for sending the SMS or permitted by law. This consent to use the SMS can be revoked at any time with effect for the future (datenschutz@riverside.ch). In addition, it is possible to unsubscribe from further SMS subscriptions via the website www.riverside.ch/sms
4 Processing and Deletion
4.1 Riverside, either on its own initiative or in response to the wish of the User, complete, correct or delete any incomplete, erroneous or out-of-date data that have been stored by Riverside in connection with the operation of this Website.
4.2 Riverside shall, at the instigation of the authorised party, delete any personal data within the framework of the statutory regulations inasmuch as no mandatory statutory archiving obligations should stand in the way thereof. We may, at our own discretion, require proof of identity to process your applications.
5 Forwarding of Personal Data to Third Parties
5.1 The personal data of the User shall be treated confidentially and, as a fundamental rule, only be forwarded to external service companies inasmuch as this should be necessary for the fulfilment of the contract and processing of inquiries. The external service companies are under an obligation to treat said data in a confidential and safe manner and may only utilise the data should this be necessary for the fulfilment of their obligations.
5.2 This particularly applies to any payment transactions handled by external service companies and to the exchange of data for information on creditworthiness in the context of a review of credit rating in the event of a legitimate interest or of conduct not in accordance with the terms of the contract. The protection-worthy concerns of the User shall be taken into account according to statutory regulations.
5.3 Furthermore personal data shall only be forwarded inasmuch as the User should previously have granted his explicit consent or should this be necessary for the prosecution of criminal offences. The transmission to official bodies or state institutions entitled to receive information shall only be effected in the event of a statutory obligation to provide information or should a court ruling have ordered this. Your protection-worthy concerns shall be taken into account within the framework of statutory data protection regulations. It may be the case that we, owing to statutory obligations, might be obliged to disclose your data to third parties. We shall comply with any such demands, inasmuch as this should be necessary, only within the framework of our statutory obligation.
5.4 Any declaration of consent you may have granted to the forwarding of the data may be revoked at any time and without stating any reasons.
6 Protection of the Data
The protection of personal data is an important corporate principle at Riverside. This is achieved, inter alia, by way of training sessions, a data protection officer and the subjection of external service companies to an obligation to data secrecy and adherence to restrictions under data protection laws.
All technical und organisational, physical and logical facilitates and actions in the fields of data protection, IT and information security serve the purpose of affording protection against the damaging, destruction and unauthorised accessing of the stored data and the achieving of the targets of confidentiality, availability and integrity.
For reasons of security the personal data shall be collected using an encrypted “Secure Socket Layer” (SSL-) connection (identifiable at the beginning of the internet address by the letters “https://” in the address bar of the internet browser).
7 Use of Cookies
Riverside uses so-called “cookies”, i.e. text files, or so-called “web beacons“, i.e. graphic files, which are stored upon the User’s display device. These are technologies with the help of which certain user-specific settings and technical information can be collected by means of which the User can be identified. This information reveals when and how Users use the Website and make it possible to continuously improve the latter. The use of cookies is standard procedure and the norm on many websites. Cookies are stored on the User’s display device, not on the Website.
Most internet browsers automatically accept cookies. However, when you access our website, we ask for your consent to the cookies we use that are not technically necessary, in particular when we use cookies from third-party providers for marketing purposes. You can use the corresponding buttons in the cookie banner to make your desired settings.
Riverside uses cookies solely for the purpose of reading information on the memory of the User’s display device that has been stored there by a cookie from this site. By using the Website without undertaking corresponding adjustments in his browser the User gives his consent to the use of cookies, as has been described in these data protection regulations. Should the User not wish cookies to be stored upon his display device or should he wish to delete a cookie that has been stored or wish to be informed of the storage therefore, he may adjust the settings of his browser or display device accordingly. How precisely this is to be done may be gathered from the help service of your browser or display device. We explicitly draw attention to the fact that this means that it may not be possible to use all functions to their full extent.
8 Google Tools
Our Website uses the following tools of Google LLC:
8.1 Google Analytics
This Website uses Google Analytics, a web analysis service that is operated by Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland) resp. Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). Google Analytics uses so-called “cookies”, i.e. text files that are stored upon the display device and allow an analysis of how you use the Website. The information generated by the cookie pursuant to your usage of this Website shall, as a general rule, be transmitted to a Google server in the USA and stored there. On this Website, Google Analytics has been extended by the code "gat._anonymizeIp();" in order to guarantee the anonymised registration of IP addresses. Your IP address should thereby be previously abbreviated by Google within member states of the European Union or in other states that are parties to the treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there.
On behalf of Riverside, Google shall use this information in order to evaluate your usage of the Website, to compile reports on Website activities and to perform other services for the operator of the Website that are connected with the Website and internet usage. The abbreviated IP address transmitted from your browser within the context of Google Analytics will not be merged with other Google data. You may prevent the storage of the cookies by way of an appropriate adjustment to your browser software; we do, however, explicitly draw your attention to the fact that this means that you may not be able to use all functions to their full extent.
You may also prevent the capturing of the data generated by the cookie and which relate to your usage of the Website (incl. your IP address) at Google and the processing of said data by Google by downloading and installing the browser add-on to be found under the following link: tools.google.com/dlpage/gaoptout .
Further information pursuant to Google Analytics may be found here: www.google.com/intl/de/policies/privacy/partners/ .
8.2 Google Fonts
We integrate the fonts ("Google Fonts") of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/ - Opt-Out: https://adssettings.google.com/authenticated.
8.3 Google Maps
We integrate the maps of the service "Google Maps" of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The processed data may include in particular IP addresses and location data of the users, which, however, are not collected without their consent (ordinarily as part of the settings of their mobile devices). The data can be processed in the USA. Privacy Policy: https://www.google.com/policies/privacy/ - Opt-Out: https://adssettings.google.com/authenticated
8.4 Google Tag-Manager
We use the tag manager of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Tags are identifiers of data elements. Measuring pixels from third-party providers mentioned here are loaded onto the web pages. The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect any personally identifiable information. The tool triggers other tags that may themselves collect data. Google Tag Manager does not access this data. Further information can be found here: https://www.google.com/intl/de/tagmanager/faq.html and http://www.google.com/intl/de/policies/privacy
8.5 Google-Re/Marketing-Services
We use the marketing and remarketing services ("Google Marketing Services") of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Google's marketing services allow us to display advertisements for and on our website in a more targeted manner to show users only ads that potentially match their interests. For example, if users see ads for products they are interested in on other websites, they are referred to as "remarketing. For these purposes, when you visit our and other web pages on which Google marketing services are active, Google executes a Google code directly and incorporates (re)marketing tags (invisible graphics or code, also known as "web beacons") into the web page. With their help, an individual cookie, i.e. a small file, is stored on the user's device (comparable technologies can also be used instead of cookies). Cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com and googleadservices.com. In this file it is noted which websites the user visits, which contents he is interested in and which offers he has clicked, furthermore technical information about the browser and operating system, referring websites, visiting time as well as further information about the use of the online offer. The IP address of the user is also recorded, whereby we inform within the scope of Google Analytics that the IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area is shortened and only in exceptional cases completely transferred to a Google server in the USA and shortened there. The IP address is not merged with user data within other Google services. The above information may also be linked to such information from other sources. If the user subsequently visits other websites, advertisements tailored to the user's interests may be displayed.
User data is processed pseudonymously within the framework of Google Marketing Services. This means, for example, that Google does not store and process the name or e-mail address of the user, but processes the relevant data cookie-related within pseudonymous user profiles. This means that, from Google's point of view, the ads are not administered and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly permitted Google to process the data without this pseudonymisation. The information DoubleClick collects about users is transmitted to Google and stored on Google's servers in the United States.
One of the Google marketing services we use is the online advertising program "Google AdWords". In the case of Google AdWords, each AdWords customer receives a different "conversion cookie". Cookies can therefore not be tracked via the websites of AdWords customers. The information collected through the cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were directed to a page tagged with a conversion tracking tag. However, you will not receive any information that personally identifies users.
We use Google's DoubleClick marketing service to include third-party advertisements. DoubleClick uses cookies to enable Google and its partner sites to serve ads based on users' visits to this site and other sites on the Internet.
We also include third-party advertisements based on Google's AdSense marketing service. AdSense uses cookies to enable Google and its partner sites to serve ads based on users' visits to this site or other sites on the Internet.
Another Google marketing service we use is the "Google Tag Manager", which can be used to integrate other Google analysis and marketing services into our website (e.g. "AdWords", "DoubleClick" or "Google Analytics").
Further information on the use of data by Google for marketing purposes can be found on the overview page: https://www.google.com/policies/technologies/ads, Google's data protection declaration can be found at https://www.google.com/policies/privacy .
If you wish to object to the collection of data by Google marketing services, you can use the setting and opt-out options provided by Google: http://www.google.com/ads/preferences.
9 Social-Plug-Ins
Our Website uses so-called social plug-ins of social networks such as Facebook, Instagram or Youtube. Those social plug-ins are identifiable by their social network logos on the Website. If you would like to prevent the social networks from linking your personal information concerning your visit to our Website with the social networks in questions, please log out of that social network before entering our Website.
9.1 Facebook
Our Website has plug-ins incorporated from the social media network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plug-ins can be recognised via the Facebook logo or via the “Like” button visible on our page. An overview of the Facebook plug-ins can be found under the following link: http://developers.facebook.com/docs/plugins/ .
When you visit our Website, the plug-in creates a direct link between your browser and the Facebook server. Facebook thus receives the information that you as recorded by your IP address have visited our Website. By clicking the Facebook “Like” button while logged into your Facebook account, you can link content from our pages to your Facebook profile. This enables Facebook to attribute your visit to our web page to your user account. Please note that we as the content provider of these pages do not have knowledge of the information contained in the data transferred or of its usage on the part of Facebook. Additional information on this subject is available in Facebook’s data privacy notice at https://www.facebook.com/policy.php.
If you do not wish Facebook to attribute your visit to our Website to your Facebook user account, please log out of your Facebook account.
9.2 Instagram
Our Website incorporate the functions provided by the service Instagram, as operated by Instagram Inc., 1 Hacker Way, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, by clicking the Instagram button you can link content from our pages with your Instagram profile. This enables Instagram to attribute your visit to our Website to your user account. Please note that we as the content provider of these pages do not have knowledge of the information contained in the data transferred or of its usage on the part of Instagram. Additional information on this subject is available in Instagram’s data privacy notice at http://instagram.com/about/legal/privacy/.
If you do not wish Instagram to attribute your visit to our Website to your Instagram user account, please log out of your Instagram account.
9.3 YouTube
We use plug-ins from YouTube to incorporate videos on our site. YouTube is a product of YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, which is represented by Google LLC. based at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you open a page of our Website which contains a YouTube plug-in, your browser establishes a direct connection with YouTube’s servers. Please note that we as the content provider of these pages do not have knowledge of the information contained in the data transferred or of its usage on the part of Instagram. Additional information on this subject is available in YouTube data privacy notice at https://www.google.com/policies/privacy .
If you do not wish YouTube to attribute your visit to our Website to your YouTube user account, please log out of your Google or/and YouTube account.
9.4 Linkedin
Our website uses plugins from the site LinkedIn. Operator of the page LinkedIn Unlimited Company, Wilton Place, Dublin 2, Ireland. When you visit one of our pages equipped with a LinkedIn plugin, a connection to the LinkedIn servers is established. This tells the LinkedIn server which of our pages you have visited. If you are logged into your LinkedIn account, you enable LinkedIn to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your LinkedIn account. You can find further information on the handling of user data in the data protection declaration: https://www.linkedin.com/legal/privacy-policy
10 Data processing when using our WiFi network
In our hotel you have the possibility to use free of charge the WiFi network operated by Monzoon Networks AG, Spinnerei Lettenstrasse 2, 8192 Zweidlen, Switzerland. In order to prevent misuse and to punish illegal behavior, prior registration is required. The responsible party for this data processing is Monzoon Networks AG. As part of the registration process, you give your consent to Monzoon Networks AG and must accept the Terms of Use and the Privacy Policy of Monzoon Networks AG https://global.monzoon.net/public/gdpr/
11 Data protection provisions for applicants
This data protection statement is based on the provisions of the Swiss Data Protection Act (DSG) and the EU General Data Protection Regulation (DSGVO). It applies to you and your personal data as an applicant for a position in our company. You can find further information here https://www.riverside.ch/media/2866/datenschutzerklaerung-fuer-bewerbende.pdf (in German only)
12 Links to other Websites
The Website may occasionally contain links (interactive pointers) to the internet presentations of third parties, for the contents of which Riverside is not responsible. Riverside has no influence whatsoever upon the content and design of the linked external sites or internet presentations which the User accesses via these links. The respective providers are solely responsible for the content and design of said internet presentations as well for the adherence to the stipulations of data protection laws.
13 Amendments
Riverside may at any time and without prior announcement, amend these privacy policy or the contents of this Website or amend or block access to this Website.
Glattfelden, September 1, 2023
The weather forecast is finally sunny again. Our terrace is open this Sunday, 28 April 2024 in the afternoon.
We look forward to your visit.
